Journal of Management and World Business Research, Volume 2, No. 1, 2005. Title : ‘The Effects of Leader-Member Exchange on Organizational Justice and Organizational Citizenship Behaviour’. Authors : Noormala Amir Ishak & Zainal Ariffin Ahmad.
Books / Manual Published
'Small & Medium Enterprises in Malaysia: Potential and Prospects'. Chapter in a Book: Critical Success Capabilities and Failure Factors Affecting SMEs: The Manufacturing Sector. Published by Ministry of Higher Education, Malaysia. ISBN : 978-983-3663-33-0 paperback (2010).
'Justice, Innovativeness and Organizational Citizenship Behavior'. ISBN : 978-363-9215-76-2 paperback. (November 2009).
'Human Resource Management and Industrial Relations‘ Manual (2001). Published by Pusat Pendidikan Lanjutan, Universiti Teknologi MARA
The 8th AAM International Conference 2009. Paper : Displaying Employees' Organizational Citizenship Behavior : The Impact of Emotional Intelligence and Leader-Member Exchange. (Kuantan, Pahang, Malaysia - 18th to 20th December 2009). Noorlaila Hj Yunus, Noormala Amir Ishak & Raja Munirah Raja Mustapha.
International Conference on University Educagtion 2009. Paper : The Relationship of Emotional Intelligence and Soft Skills with High Performance Workforce. (Shah Alam, Malaysia - 8th to 9th December 2009). Che Norlia Hassan, Noorlaila Hj Yunus & Noormala Amir Ishak.
14th Asia Pacific Management Conference. Paper : Employee Performance on Organizational Citizenship Behaviors : The Influence of Leader's Emotional Intelligence and Leader-Member Exchange in Selected Development Banks in Malaysia. (Indonesia - 18th to 22nd November 2009). Noorlaila Hj Yunus, Che Norlia Hassan, Noormala Amir Ishak & Raja Munirah Raja Mustapha.
2nd International Conference on Marketing and Retailing (INCOMAR2009). Paper : Promoting Emotional Intelligence and Leader-Member Exchange on Employees' Organizational Citizenship Behavior in Banking Industry in Malaysia. (Malacca, Malaysia - 8th to 10th July 2009). Noorlaila Hj Yunus, Noormala Amir Ishak & Raja Munirah Raja Mustapha.
EUROPEAN CONFERENCE FOR ACADEMIC DISCIPLINES. Paper : Individual Innovativeness and Self-Esteem Roles in Influencing Employees' Organizational Citizenship Behavior. (Bad Hofgastein, Austria - 1st to 4th June 2009). Noormala Amir Ishak, Norashikin Hussein & Noorlaila Hj Yunus.
International Conference on Human Capital Development (ICONHCD2009). Paper : Investigation on Influence of Leader's Emotional Intelligence on Organizational Citizenship Behavior - Individual (OCB-I) and Organizational Citizenship Behavior - Organization (OCB-O) in Selected Development Banks. (Kuantan, Pahang, Malaysia - 25th to 27th May 2009). Noorlaila Hj Yunus, Noormala Amir Ishak & Raja Munirah Raja Mustapha.
22nd ANZAM. Conference 2008(ANZAM). Paper : The Mediating Effect of Job Satisfaction on the Relationship between Organizational Justice, Person-Organization Fit and Organizational Citizenship Behaviour. (Auckland, New Zealand - 2nd to 5th December 2008). Noormala Amir Ishak, Noorlaila Hj Yunus & Norashikin Hussein.
Terengganu International Business Conference (TIBEC08). Paper : Influence of Leader's Emotional Intelligence on Employees' Organizational Citizenship Behavior in Selected Development Banks. (Kuala Terengganu, Malaysia - 26th to 28th November 2008). Noorlaila Hj Yunus, Noormala Amir Ishak & Raja Munirah Raja Mustapha.
4th National Human Resource Conference (NHRC08). Paper : Examining the influence of Leader's Emotional Intelligence on Employees' OCB in Malaysia. (Port Dickson, Malaysia - 17th to 19th August 2008). Noorlaila Hj Yunus, Che Norlia Hassan, Noormala Amir Ishak & Abdul Jalil Ali.
The 8th Conference on Knowledge, Culture and Change in Organizations. Paper : Employee Performance on Organizational Citizenship Behaviour: The Influence of Leader's Emotional Intelligence. (Cambridge University, United Kingdom - 5th to 8th August 2008). Noorlaila Hj Yunus, Noormala Amir Ishak, Raja Munirah Raja Mustapha & Raja Suzana Raja Kassim.
5th SMEs in a Global Economy Conference 2008. Paper : The Effect of Perceived Characteristics of Innovating on ICT Adoption in the SMEs in Malaysia. (Tokyo, Japan - 2nd & 3rd August 2008). Noormala Amir Ishak.
The Sixth Asian Conference of the Academy of HRD 2007. Paper : Human Resource Practices as Predictors of Learning Organization: A Pilot Study of Manufacturing Firms. (Beijing, China - 2nd to 6th November 2007). Norashikin Hussein & Noormala Amir Ishak.
The 10th International Conference of the Society for Global Business and Economic Development (SGBED). Paper : The Mediating Effect of Training on the Relationship between Individual Learning and Organizational Learning. (Kyoto, Japan - 8th to 11th August 2007). Noormala Amir Ishak & Yon Bahiah Wan Aris.
The 10th International Conference of the Society for Global Business and Economic Development (SGBED). Paper : Perceptions and Expectations of Policyholders towards the Services of Insurance Agents. (Kyoto, Japan - 8th to 11th August 2007). Yon Bahiah Wan Aris & Noormala Amir Ishak.
4th SMEs in a Global Economy Conference 2007. Paper : ICT Usage in SMEs: Empirical Study of Services Sectors in Malaysia. (Petaling Jaya, Malaysia - 9th & 10th July 2007). Syed Shah Alam, Zaini Abdullah & Noormala Amir Ishak.
5th Asian Conference of the Academy of HRD. Paper : Developing Learning Organizations: The Role of Human Resource Practices. (Putrajaya, Malaysia - 3rd to 5th December 2006). Norashikin Hussein & Noormala Amir Ishak.
The 3rd National Human Resource Management Conference. Paper : Human Resource Practices and Organizational Learning Capability: A Proposed Framework. (Langkawi Island, Malaysia - 26th to 28th November 2006)
2nd Biennial Conference of the Academy of World Business, Marketing and Management. Paper : Employees' Work Behaviours: The Role of Organizational Justice and Individual Innovativeness. (Paris, France - 10th to 13th July 2006).
The 9th International Conference on Global Business and Economic Development. Paper : Individual Innovativeness and Organizational Citizenship Behaviour: The Mediating Role of Leader-Member Exchange. (Seoul, Korea - 25th to 28th May 2005). Noormala Amir Ishak & Yon Bahiah Wan Aris
Inaugural Conference of the Academy of World Business, Marketing and Management Development. Paper : The Effects of Leader-Member Exchange on Organizational Justice and Organizational Citizenship Behaviour. (Gold Coast, Australia - 13th to 16th July 2004). Noormala Amir Ishak & Zainal Ariffin Ahmad.
5th Asean Academy of Management Conference. Paper : Leader Member Exchange and Organizational Citizenship Behaviour : The Mediating Effect of Self Esteem. (Kuantan, Malaysia - 10th to 13th September 2003). Noormala Amir Ishak, Mahfooz Ansari & Zainal Ariffin Ahmad.
Conference on Scientific and Social Research 2003- CSSR. Paper : Utilization of Human Resource Development Fund in the Hotel Industry in Klang Valley: A Preliminary Survey. (Kuala Lumpur, Malaysia - 26th & 27th August 2003). Noormala Amir Ishak, Noryati Ahmad & Yon Bahiah Wan Aris.
Consultancies / Courses / Trainings Conducted
Presenter/Speaker on topic on ‘Defining Problems’ for Management Staff from Anti-Corruption Agency, Kuala Lumpur
Speaker on topic of ‘Delegation’ for MARA Corporation staff Kuala Lumpur
Facilitator for ‘Ice-Breaking Program’ for ‘Corporate Diploma in Passenger Transport Management’ with Syarikat Prasarana, Kuala Lumpur
Presenter for topic on ‘Job Analysis’ for UiTM Maintenance Department
Facilitator/Speaker on “Statistical Package for Social Sciences” (SPSS) Workshop for Lecturers
Facilitator/Speaker on “Research Methodology” for Faculty of Sports and Recreation Management Lecturers
Facilitator/Speaker on “Conducting Performance Appraisal” for administrative staff UiTM
'Participants’ Programme Development’ for Advanced Level Students
A Study on the Knowledge Sharing Behaviour of PNB Employees in Malaysia (2009)
The Effects of Cognitive and Affective Information Use Over the Course of a Vacation and Intention to Revisit Taman Negara National Park (2009)
Critical Sucess and Failure Factors of SMEs in Malaysia: The Manufacturing Sector (2008)
Organizational Justice, Individual Innovativeness, and Organizational Citizenship Behaviour among Employees in the Banking Industry. (2004)
Utilization of the Human Resource Development Funds (HRDF) in the Hotel Industry in Klang Valley. (2003)
Reviewer for ‘International Journal of Management in Education’, USA
Reviewer Committee for the National Accreditation Board, Malaysia - LAN
Head of Centre for Human Capital Management and Development - for Center of Business Excellence, Faculty of Business Management
'Journal of Scientific Research/Social & Management Research’ – Reviewer
Journal of International Business and Entrepreneurship – Committee and Reviewer
'International Journal of Business and Management Research’ – Reviewer
Asian Academy of Management Journal – Reviewer
Silver Medal Award for 2009 Innovation, Innovation and Design Competition
Silver Medal Award for 2008 Innovation, Innovation and Design Competition
Excellent Service Award 2006 UiTM
Best Research Paper Award at the ‘The 3rd National Human Resource Management Conference 2006’
Dr Noormala Amir Ishak is a Professor at the Universiti Teknologi MARA (UiTM), Malaysia and currently is the Dean of the Faculty of Business Management. She is a lecturer specializing in the area of human resource management. Her current research areas relate to organizational citizenship behaviour, organizational justice, individual innovativeness, leader member exchange, emotional intelligence, human resource practices, self-esteem, and organizational learning. Dr Noormala has 26 years of teaching experience at the university. She joined Universiti Teknologi MARA in 1984 under UiTM’s Young Lecturer Scheme. She has held positions as the Deputy Dean (Quality and Research), Management Coordinator and Head of Program for Human Resource Management program in the faculty. She earned her doctorate (Human Resource Management), Master’s (Management and Organization), and Bachelor’s (Management and Administration) degrees from Universiti Sains Malaysia, University of New Haven, USA and Indiana University, USA respectively.
Dr Noormala is actively involved in writing papers and has presented many papers in conferences all over the world. The academic conferences that she has attended and presented papers were those held in Korea, Japan, Australia, France, New Zealand, and Austria. She has a passion in focusing her writings in the area of organizational citizenship behaviour, which had been the main focus of topic in her PhD thesis. To her credit she has many refereed articles in proceedings and also several refereed articles published in journals such as International Journal of Innovation and Learning; Research and Practice in Human Resource Management; International Business Research; International Journal of Business and Management; The International Journal of Knowledge, Culture and Change; and Journal of Management and World Business Research.
Dr Noormala has also involved herself in several research projects with other members in the Faculty of Business Management. Some of the completed research done were those relating to critical success and failure factors of small-medium enterprise in Malaysia; cognitive and affective information use of tourists visiting Taman Negara; utilization of the Human Resource Development Fund by hotels in Klang Valley and most recently in a study on knowledge sharing of employees in PNB Malaysia. Her team and she have managed to secure grants for all these research projects.
Dr Noormala has over 26 years of active teaching in the fields of human resource management, human resource development, organizational behaviour, management, management of change, organization design and strategic management. She has taught students at all levels: diploma, degree, master’s as well as doctoral. She has authored a book titled 'Justice, Innovativeness and Organizational Citizenship Behavior' and this book has been referred to by many, locally and internationally.
Dr Noormala has supervised several doctoral dissertations (leading to PhD) and also many master’s theses (leading to MBA degree). She also actively conducts consulting and training programs on a fairly regular basis with the government sector as well as private organizations in Malaysia.
“This is often attributed to Mother Theresa as a copy was on her wall” People are often unreasonable, illogical and self-centred. Forgive them anyway. If you are kind, people may accuse you of selfish, ulterior motives. Be kind anyway If you are successful, you will win some false friends and true enemies. Succeed anyway. If you are honest and frank, people may cheat you. Be honest and frank anyway What you spend years building, someone may destroy overnight. Build anyway. If you find serenity and happiness, others may be jealous. Be happy anyway The good you do today, people may often forget tomorrow. Do good anyway. Give the world the best you have, and it may never be enough. Give the world the best you got anyway You see, in the final analysis, it is all between you and God. It was never between you and them anyway Kent M Keith when he was 19, first published by the Harvard Student Agencies in 1968